Carpet samples can be sent to you, to help you choose the carpet suitable for the colour palette you require. We will also be pleased to offer advice relating to the carpet choice most suitable for the area you wish to carpet.
It is always advisable to engage the services of a carpet estimator or carpet fitter to measure the area/s where you wish to install carpet. They should be able to calculate the amount of carpet you require.
Once you have selected the carpet of your choice, we will send you a written estimate.
When you have confirmed that you wish to proceed with the order, we will request either payment with a debit or credit card, or alternatively you may send a cheque through the post. However there will be a delay ordering your carpet if a cheque is sent.
Once payment has been received, we will send you an invoice with your details, the carpet details, and the amount paid. We will also note the expected delivery timescale if the carpet has to be ordered.
If you wish to pay by credit/debit card over the telephone, or have any questions, you can telephone us on 0845 2968850 (Local call charge), Monday to Saturday between 9.30am & 4.30pm. Our staff will be pleased to assist you.
Delivery of your carpet can be arranged for the UK mainland. It is also possible to arrange deliveries to Northern Ireland, the Isle of Wight & the Isle of Man etc. We do not offer a delivery service to other countries.
We will acknowledge your order, normally by telephone or email, and inform you of the anticipated delivery.
Please note that we will use an independent carrier to deliver your purchase. They will not normally advise you of a delivery time. However, if you wish to have a timed delivery, we can arrange this but there would be a cost for this service.
We do not accept carpet returns unless there is a fault with the carpet. If there is a fault, we would ask that you contact us and give a brief description of the fault. We will then arrange for the carpet to be collected. Once the carpet has been returned to us, we will inspect and discuss various options with you, including a full refund if appropriate.
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